(Main Components Only)

Effective Date: From the date of original purchase.
Warranty Provider: Product Manufacturer
Warranty Administrator: TrailSurge.co.uk (acting as intermediary only)

1. Overview

All electric bikes and scooters sold by TrailSurge.co.uk are supplied with a 1-Year Manufacturer Warranty, covering manufacturing or material defects affecting the main electrical and structural components.

TrailSurge.co.uk does not directly carry out repairs or supply replacement parts. We act solely as an intermediary between the customer and the product manufacturer, assisting with the warranty claim process and ensuring your case is handled appropriately under the manufacturer’s terms.

2. Components Covered

This warranty applies strictly to the main components of the product as defined below:

• Motor assembly
• Controller / electronic control unit
• Display or dashboard screen
• Throttle and accelerator controls
• Battery and charger (manufacturing defects only)
• Main wiring harness

If one of these components fails within 12 months of the purchase date due to a verified manufacturing defect, the manufacturer will, at their discretion, repair or replace the affected component. TrailSurge.co.uk will coordinate communication and documentation between you and the manufacturer.

3. Components & Issues Not Covered

The manufacturer warranty does not cover wear, misuse, or damage caused by factors outside of normal operation. Specifically, it excludes:

• Normal wear and tear (tyres, tubes, brake pads, grips, bearings, cables, bulbs, etc.)
• Cosmetic damage such as scratches, fading, chips, or corrosion
• Water damage or corrosion caused by rain, washing, or exposure to moisture
• Damage resulting from overloading or commercial/rental use
• Faults caused by incorrect assembly, neglect, or inadequate maintenance
• Electrical faults caused by unauthorised modifications or installation of non-approved parts
• Battery capacity loss through normal use and ageing
• Labour costs, inspection fees, or shipping costs unless approved by the manufacturer
• Damage caused during transit due to inadequate packaging
• Damage caused by accidents, impact, or third-party repair attempts

4. Packaging and Return Requirements

To ensure safe transport and accurate assessment of warranty claims, the product must be returned in its original packaging.

• If the original box and packaging are no longer available, a replacement box fee of up to £40 will apply to cover secure packaging materials suitable for shipping.
• All returned items will undergo a condition inspection by TrailSurge.co.uk or the manufacturer before a warranty claim is accepted.
• If the inspection determines that the damage or defect was caused by misuse, impact, improper maintenance, or insufficient packaging, the warranty claim will be rejected, and any repair, replacement, or return shipping costs will be the responsibility of the customer.

5. When the Warranty Becomes Void

This warranty will be considered void in the following situations:

• The product or its components have been dismantled, tampered with, or modified by an unauthorised person.
• Non-original, incompatible, or aftermarket parts have been fitted.
• The product has been used outside of its intended purpose (e.g., for rental or commercial activity).
• The serial number or identification label has been removed or altered.
• The product has suffered damage due to misuse, accident, or neglect.
• Proof of purchase cannot be provided.

6. Claim Procedure

To make a warranty claim, please follow these steps:

1. Contact TrailSurge.co.uk at [help@trailsurge.co.uk] within the 12-month warranty period.
2. Include the following in your email:Proof of purchase (invoice or receipt)Serial number (if applicable), Clear photos or video evidence of the issueA detailed description of the fault
3. TrailSurge.co.uk will review your submission and forward the claim to the manufacturer for technical assessment.
4. If required, the manufacturer may request the return of the defective component or the entire product for inspection.The customer is responsible for shipping the item safely and securely.If the original packaging is unavailable, a replacement box (up to £40) must be purchased prior to return.
5. Once inspected, if the manufacturer confirms a valid manufacturing defect, they will arrange a repair, replacement component, or equivalent solution at their discretion.

7. TrailSurge.co.uk’s Role

• TrailSurge.co.uk acts purely as a facilitator between the customer and the manufacturer.
• We do not determine claim outcomes, nor do we perform technical assessments or physical repairs.
• All final decisions regarding approval or rejection of warranty claims are made by the manufacturer.
• We will, however, ensure that every claim is processed fairly and efficiently in line with the manufacturer’s stated warranty terms.

8. Limitations of Liability

TrailSurge.co.uk accepts no responsibility for:

• Delays caused by manufacturer processing or part availability.
• Losses resulting from product downtime or transport delays.
• Costs associated with inspection, shipping, or re-packaging (unless otherwise agreed).
• Any incidental, consequential, or indirect damages arising from use or non-use of the product.

Our total liability is limited to facilitating the warranty claim and ensuring the manufacturer responds appropriately within reasonable timeframes.

9. Duration & Transfer

• Warranty coverage lasts for 12 months from the date of purchase.
• Coverage applies only to the original purchaser and is non-transferable.
• Any repair or replacement provided under warranty does not extend or renew the original warranty period.

10. Your Statutory Rights

This warranty operates alongside your statutory rights under UK consumer law. Nothing in this policy affects those rights. In the event of any conflict between this warranty and UK consumer protection legislation, the relevant law will take precedence.