Contact Us

We dispatch all orders the day after they are placed. Once dispatched, your item will typically arrive within 3–5 business days. Tracking details will be provided via email. We use express couriers, so many customers receive their items within 2 days.

We process orders quickly to ensure speedy delivery. If you need to modify your order, please contact us immediately. Changes may not be possible once your order has been processed.

We accept all major credit/debit cards, PayPal, Klarna, and Clearpay. Monthly, Weekly and Pay in 3 Available with Klarna.

We aim to respond to customer enquiries as quickly as possible during working hours. Response times can vary during busy periods, but we always do our best to answer order, delivery, and support questions promptly.

Yes. If you need support with a return, contact TrailSurge before sending anything back. Our team can explain the return process, confirm eligibility, and guide you on the next steps for unused items, faulty products, or warranty-related issues.

Yes. If you want to discuss collection, product availability, or any pre-purchase questions before visiting, please contact TrailSurge first. This helps us make sure the right team member and product information are ready for you.