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Trail Surge Ltd · Unit 62, Centenary Business Centre, Nuneaton, CV11 6RY
Shopping for an electric bike from ENGWE? Some websites look official without being run by the brand. Before ordering, check the retailer behind the website.
TWO THINGS WORTH CHECKING
01 Real UK premises
Do they have a shop or showroom you can actually verify or visit?
02 Repairs & support
Can they service or repair your e-bike if something goes wrong?
With TrailSurge, you can check both.
We have a real Nuneaton showroom and repair workshop, with UK-based servicing, repairs and 12-month warranty support. We're here for you after delivery, too.
Found the same product for less at a genuine UK-registered, VAT-registered retailer? Send us the listing and we'll check if we can match their price.
How our price match works
Send the competitor's product link before ordering. We'll check the exact model, stock, total delivered price, UK company registration and valid UK VAT registration. All matches are subject to verification.
✓ Identical model, variant and specification
✓ UK-registered company with a valid UK VAT number
✓ In stock, with a lower total price including delivery
✓ Request a match before placing your order
TrailSurge is UK registered and VAT registered: Company No. 16935369 · VAT No. 521226239.
Our workshop team will build, set up and inspect your electric bike before it leaves us. It arrives fully assembled, with the final setup handled for you.
Everything included
Professional assembly
Manufacturer assembly completed
Handlebars, display and controls aligned
Front wheel, pedals, mudguards and rack fitted where supplied
Saddle and seatpost correctly fitted and secured
Key fasteners checked and secured
Mechanical & electrical checks
Brakes inspected, aligned and adjusted
Gears indexed and drivetrain checked
Chain, cranks and pedals checked
Tyre pressures and wheel security checked
Battery, charger, display and pedal-assist system tested
Final preparation & delivery
Final pre-delivery safety inspection
Supplied lights and controls tested
Protective packaging removed and bike cleaned
Fully assembled hand delivery to your address
No final assembly required at home
Delivery takes 5–7 working daysPlease allow 5–7 working days for your fully assembled bike to arrive with you. This includes the time needed for our workshop team to assemble, inspect and prepare it before delivery.
Battery charge levels can vary on arrival. Fully charge the bike and follow the manufacturer’s safety guidance before first use.
Free Delivery
Get it 3–5 working days
Fulfilled from our Birmingham warehouse
Rated Excellent on Trustpilot
Home DeliveryStandard & next-day options
Standard delivery
Usually 3–5 working days
Tracked delivery to your door.
Next-day deliverySelected in-stock items
Select at checkout if available for your order.
Trusted delivery partners
Options and charges shown at checkout. Remote areas may take longer.
Click & CollectChoose your collection date
TrailSurge Nuneaton · Unit 62Centenary Business Centre, Nuneaton, CV11 6RYMonday–Friday · 10am–4pm
Preferred collection date
MTWTFSS
Available from — · 7 working days ahead
Select Pickup · TrailSurge Nuneaton at checkout. We'll confirm when your order is ready; dates are requested, not guaranteed.
Frame & forks · Motor & controller · Battery & charger · Factory-fitted electrics & mechanical parts
Here when you need us
Fault assessment, warranty guidance and help arranging eligible repairs or replacement parts.
Need to make a claim?
Contact our UK team with your order number and a few photos.
View warranty detailsHide warranty details
Cover & exclusions
Normal wear, accidental damage, misuse and unauthorised modifications are excluded. Eligibility and remedies are subject to the full warranty terms.
Need to make a claim?
Contact TrailSurge with your order number, a description of the fault and clear photos or a video. Our team will assess the issue and explain the next steps.
Engwemanufacturer warranty
Manufacturer warranty period
12 months on the frame, fork and cockpit parts, controller, charger, wiring, display, brakes, throttle, brake levers, pedal-assist sensor, motor and battery; 6 months on lights and specified accessories; 3 months on the saddle, plastic parts, brake rotors, pads and cable; 1 month on tyres for manufacturing faults only.
Manufacturer cover
Verified manufacturing faults such as frame or weld failure, electrical open or short circuits, controller/display failure, motor internal faults, charger failure and qualifying battery defects.
Separate manufacturer terms apply. Warranty periods are not added together.
View warranty detailsHide warranty details
What’s covered
Frame & forks · Motor & controller · Battery & charger · Factory-fitted electrics & mechanical parts
Here when you need us
Fault assessment, warranty guidance and help arranging eligible repairs or replacement parts.
Need to make a claim?
Contact our UK team with your order number and a few photos.
Cover & exclusions
Normal wear, accidental damage, misuse and unauthorised modifications are excluded. Eligibility and remedies are subject to the full warranty terms.
Need to make a claim?
Contact TrailSurge with your order number, a description of the fault and clear photos or a video. Our team will assess the issue and explain the next steps.
Engwemanufacturer warranty
Manufacturer warranty period
12 months on the frame, fork and cockpit parts, controller, charger, wiring, display, brakes, throttle, brake levers, pedal-assist sensor, motor and battery; 6 months on lights and specified accessories; 3 months on the saddle, plastic parts, brake rotors, pads and cable; 1 month on tyres for manufacturing faults only.
Manufacturer cover
Verified manufacturing faults such as frame or weld failure, electrical open or short circuits, controller/display failure, motor internal faults, charger failure and qualifying battery defects.
Separate manufacturer terms apply. Warranty periods are not added together.
Description
Quick Summary The ENGWE L20 3.0 Boost is a premium step-through folding electric bike built for urban comfort, performance, and extended range. With hydraulic brakes, full suspension, and a powerful battery, it delivers a smooth and confident ride on city streets and light trails.
Smooth Power Delivery A 250W motor with 75Nm torque delivers a natural, responsive feel, perfect for daily commutes and hill climbs. A unique Boost button offers short bursts of extra power—great for starting on inclines or hauling gear.
Comfort & Control Full suspension (front fork and rear shock) pairs with 3.0″ fat tyres to soak up bumps and uneven surfaces. Hydraulic disc brakes ensure powerful, reliable stopping in all weather.
Smart Battery System The 48V 13.5Ah battery provides up to 135km of range on low assist. It’s removable, lockable, and includes built-in protection for safe, efficient charging.
Tech You Can Trust A bright centre-mounted LCD keeps you informed on speed, battery level, assist mode, and ride stats. The bike also supports app connectivity for live data tracking and firmware updates.
Built for Everyday Use Designed for riders between 155–190cm, the step-through frame is easy to mount and fold. Includes built-in mudguards, rear rack, LED lights with brake activation, and a comfortable saddle for longer rides.
Check rider measurements and sizing before you order.
Maximum load120KG
More measurements & dimensions
Seat height
82–102 cm
Built dimensions
168 × 69.5 × 134 cm (L × W × H)
Box dimensions
139 × 28 × 63 cm (L × W × H)
Sizes are a guide. Rider proportions, footwear and setup can affect fit.
250W Motor with 75 Nm Torque + Boost Button
A 250W drive unit with 75 Nm torque gives the L20 3.0 Boost a strong, responsive feel on everyday climbs. The Boost button is designed for short bursts of extra help, ideal for hill starts or pulling away with extra weight.
48V 13.5Ah Removable Battery (Up to 135 km)
ENGWE lists a 48V 13.5Ah removable battery with up to 135 km of range on low assist in ideal conditions. It is described as lockable and protected for safe, efficient charging.
Full Suspension Comfort + Hydraulic Braking
Full suspension (front fork and rear shock) is paired with 3.0in fat tyres to take the sting out of potholes and rough surfaces. Hydraulic disc brakes deliver strong, consistent stopping, and the centre LCD keeps ride data clear at a glance.
What’s Included in the Box?
1 x Engwe L20 3.0 Boost Folding Electric Bike
1 x Front & Rear Fender Set
FREE
1 x Charger
2 x Keys
1 x Tool Kit
1 x User Manual
Assembly Information
Assembly Video
Watch the assembly guide below before first setup.
Max load capacity: 150 kg; bike weight: about 33.2 kg.
Includes rear rack and fenders (listed in the box contents).
The Engwe L20 3.0 Boost Folding Electric Bike arrives mostly assembled. Final setup normally includes aligning and securing the handlebars, fitting the pedals and completing essential safety checks. Allow approximately 20–30 minutes, or select our professional assembly and PDI service.
The Engwe L20 3.0 Boost Folding Electric Bike is not fully waterproof. Avoid prolonged exposure to heavy rain, and never submerge or pressure wash the bike or its electrical components. After riding in wet conditions, wipe the bike dry and store it in a dry, sheltered location.