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Trail Surge Ltd · Unit 62, Centenary Business Centre, Nuneaton, CV11 6RY
Shopping for an electric bike from Fafrees? Some websites look official without being run by the brand. Before ordering, check the retailer behind the website.
Do they have a shop or showroom you can actually verify or visit?
Can they service or repair your e-bike if something goes wrong?
We have a real Nuneaton showroom and repair workshop, with UK-based servicing, repairs and 12-month warranty support. We're here for you after delivery, too.
Visit us: CV11 6RY · Mon–Fri, 10am–4pmTrail Surge Ltd · Company No. 16935369 · VAT No. 521226239
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TrailSurge is UK registered and VAT registered: Company No. 16935369 · VAT No. 521226239.
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Tracked delivery to your door.
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Options and charges shown at checkout. Remote areas may take longer.
Select Pickup · TrailSurge Nuneaton at checkout. We'll confirm when your order is ready; dates are requested, not guaranteed.
Policy conditions and return costs may apply. Your statutory rights are unaffected.
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1 yearin-house warranty
UK-based warranty and after-sales support
Key components + direct UK support
Manufacturer warranty included · 12 Months
Frame & forks · Motor & controller · Battery & charger · Factory-fitted electrics & mechanical parts
Fault assessment, warranty guidance and help arranging eligible repairs or replacement parts.
Contact our UK team with your order number and a few photos.
Frame & forks · Motor & controller · Battery & charger · Factory-fitted electrics & mechanical parts
Commercial warranties generally exclude normal wear, accidental damage, misuse and unauthorised modifications. This does not affect your statutory rights.
Contact TrailSurge with your order number, a description of the fault and clear photos or a video. Our team will assess the issue and explain the next steps.
12 Months
Coverage depends on the brand and model. Contact us for the manufacturer terms for this product.
Separate manufacturer terms apply. Warranty periods are not added together.
Frame & forks · Motor & controller · Battery & charger · Factory-fitted electrics & mechanical parts
Fault assessment, warranty guidance and help arranging eligible repairs or replacement parts.
Contact our UK team with your order number and a few photos.
Frame & forks · Motor & controller · Battery & charger · Factory-fitted electrics & mechanical parts
Commercial warranties generally exclude normal wear, accidental damage, misuse and unauthorised modifications. This does not affect your statutory rights.
Contact TrailSurge with your order number, a description of the fault and clear photos or a video. Our team will assess the issue and explain the next steps.
12 Months
Coverage depends on the brand and model. Contact us for the manufacturer terms for this product.
Separate manufacturer terms apply. Warranty periods are not added together.
The Fafrees 26 Hailong One Electric Mountain Bike is a straightforward 26-inch e-MTB with a 36V 13Ah removable battery, 250W continuous rear hub motor and versatile 21-speed gearing.
An 80mm suspension fork, 26×2.1-inch CST tyres and mechanical disc brakes give the Hailong One a practical setup for leisure riding, mixed routes and everyday use.
UK road-use note: Manufacturer-listed configuration uses a 250W continuous motor and a 25 km/h assistance limit. UK EAPC eligibility depends on the exact supplied configuration meeting current UK requirements.
Range and performance figures are manufacturer estimates. Actual results vary with rider weight, terrain, weather, tyre pressure, load and assistance level.
| Collection | Electric Bikes |
|---|---|
| Brand | Fafrees |
| Motor Power | 480W |
| Battery | 36V 13AH |
| Top Speed | 15.5 MPH |
| Max Range | 34 MILES |
| Charging Time | Approx. 8 hours |
| Shock Absorbers | 80 mm front suspension with lockout |
| Wheel Size | 26 × 2.1" tyres |
| Brakes | Mechanical disc brakes |
| Gears | Shimano 3×7 / 21-speed |
| Bike Weight | 22 KG |
Check rider measurements and sizing before you order.
Fit guidance: High-step mountain frame; check the 72 cm standover for comfortable clearance.
Sizes are a guide. Rider proportions, footwear and setup can affect fit.
The Hailong One uses a 3 × 7 Shimano drivetrain, giving it 21 mechanical gears. This broad gearing range makes it much more mountain-bike focused than FAFREES' typical single-chainring city bikes.
An 80mm lockable suspension fork helps absorb impacts on trails, gravel paths and damaged roads. The lockout also allows the suspension to be firmed up when riding on smoother surfaces.
Its step-over aluminium frame and 26 × 2.1-inch tyres give the Hailong One the familiar geometry and handling of a traditional mountain bike rather than a folding or low-step commuter.
1 x Fafrees Hailong One Electric Bike
1 x Charger
2 x Keys
1 x Tool Kit
1 x User Manual
Watch the assembly guide below before first setup.
Explore e-bikes, electric scooters and electric dirt bikes in person. Get expert advice and find your perfect ride.
Have a question before ordering or need help afterwards? Our UK-based team is here to help with product advice, orders, parts and warranty enquiries.
Keep your ride performing at its best. Our Nuneaton workshop offers servicing, diagnostics and repairs for bicycles, e-bikes and electric scooters.
