This is one combined summary, not the individual rating of any one platform.
Certified
Monthly finance
Rates at checkout
Payment options and eligibility are subject to approval and confirmed at checkout.
Finance calculator
Explore estimated monthly repayments for this product. Choose the term that suits your budget.
Illustrative estimates based on the displayed product price and selected term, without deposit, delivery charges or other fees. Actual credit terms, fees, eligibility and repayments are set by the lender at checkout. Finance is subject to approval. Please check the lender's full terms before applying.
Trail Surge Ltd · Unit 62, Centenary Business Centre, Nuneaton, CV11 6RY
Shopping for an electric bike from Fafrees? Some websites look official without being run by the brand. Before ordering, check the retailer behind the website.
Do they have a shop or showroom you can actually verify or visit?
Can they service or repair your e-bike if something goes wrong?
We have a real Nuneaton showroom and repair workshop, with UK-based servicing, repairs and 12-month warranty support. We're here for you after delivery, too.
Visit us: CV11 6RY · Mon–Fri, 10am–4pmTrail Surge Ltd · Company No. 16935369 · VAT No. 521226239
Found the same product for less at a genuine UK-registered, VAT-registered retailer? Send us the listing and we'll check if we can match their price.
Send the competitor's product link before ordering. We'll check the exact model, stock, total delivered price, UK company registration and valid UK VAT registration. All matches are subject to verification.
TrailSurge is UK registered and VAT registered: Company No. 16935369 · VAT No. 521226239.
Rated Excellent on Trustpilot
Tracked delivery to your door.
Select at checkout if available for your order.
Options and charges shown at checkout. Remote areas may take longer.
Select Pickup · TrailSurge Nuneaton at checkout. We'll confirm when your order is ready; dates are requested, not guaranteed.
Policy conditions and return costs may apply. Your statutory rights are unaffected.
Read returns policy
1 yearin-house warranty
UK-based warranty and after-sales support
Key components + direct UK support
Manufacturer warranty included · 12 Months
Frame & forks · Motor & controller · Battery & charger · Factory-fitted electrics & mechanical parts
Fault assessment, warranty guidance and help arranging eligible repairs or replacement parts.
Contact our UK team with your order number and a few photos.
Frame & forks · Motor & controller · Battery & charger · Factory-fitted electrics & mechanical parts
Commercial warranties generally exclude normal wear, accidental damage, misuse and unauthorised modifications. This does not affect your statutory rights.
Contact TrailSurge with your order number, a description of the fault and clear photos or a video. Our team will assess the issue and explain the next steps.
12 Months
Coverage depends on the brand and model. Contact us for the manufacturer terms for this product.
Separate manufacturer terms apply. Warranty periods are not added together.
Frame & forks · Motor & controller · Battery & charger · Factory-fitted electrics & mechanical parts
Fault assessment, warranty guidance and help arranging eligible repairs or replacement parts.
Contact our UK team with your order number and a few photos.
Frame & forks · Motor & controller · Battery & charger · Factory-fitted electrics & mechanical parts
Commercial warranties generally exclude normal wear, accidental damage, misuse and unauthorised modifications. This does not affect your statutory rights.
Contact TrailSurge with your order number, a description of the fault and clear photos or a video. Our team will assess the issue and explain the next steps.
12 Months
Coverage depends on the brand and model. Contact us for the manufacturer terms for this product.
Separate manufacturer terms apply. Warranty periods are not added together.
The Fafrees F28 Pro 2025 Step-Through Electric Bike combines larger 27.5×2.1-inch Kenda tyres with a 36V 16Ah removable battery and 100mm front suspension for comfortable everyday riding.
With a 250W continuous rear hub motor and Shimano 7-speed gearing, the F28 Pro 2025 is a versatile step-through e-bike for commuting, leisure rides and longer urban journeys.
UK road-use note: Manufacturer-listed configuration uses a 250W continuous motor and a 25 km/h assistance limit. UK EAPC eligibility depends on the exact supplied configuration meeting current UK requirements.
Range and performance figures are manufacturer estimates. Actual results vary with rider weight, terrain, weather, tyre pressure, load and assistance level.
| Collection | Electric Bikes |
|---|---|
| Brand | Fafrees |
| Motor Power | 504W |
| Battery | 36V 16AH |
| Top Speed | 15.5 MPH |
| Max Range | 47 MILES |
| Charging Time | Approx. 9 hours |
| Shock Absorbers | 100 mm front suspension with lockout |
| Wheel Size | 27.5 × 2.1" tyres |
| Brakes | Mechanical disc brakes |
| Gears | Shimano 7-speed |
| Bike Weight | 28.6 KG |
Check rider measurements and sizing before you order.
Fit guidance: Step-through city frame with an adjustable upright riding position.
Sizes are a guide. Rider proportions, footwear and setup can affect fit.
The combination of a low-step frame and 27.5 × 2.1-inch tyres gives riders easy mounting without losing the smooth rolling and stability associated with larger wheels. The 2025 model is also rated to a 150 kg load.
A 100mm travel front suspension fork provides significantly more travel than the older F28 Pro, helping smooth potholes, kerbs and rough cycle routes.v
The 2025 version uses a 36V 16Ah / 576Wh removable battery, with FAFREES quoting approximately 60–75 km of range. It provides useful capacity for commuting and longer recreational rides.
1 x Fafrees F28 Pro 2025 Electric Bike
1 x Front & Rear Fender Set
FREE
1 x Charger
2 x Keys
1 x Tool Kit
1 x User Manual
Watch the assembly guide below before first setup.
Explore e-bikes, electric scooters and electric dirt bikes in person. Get expert advice and find your perfect ride.
Have a question before ordering or need help afterwards? Our UK-based team is here to help with product advice, orders, parts and warranty enquiries.
Keep your ride performing at its best. Our Nuneaton workshop offers servicing, diagnostics and repairs for bicycles, e-bikes and electric scooters.
