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We’re a genuine, authorised retailer for selected brands, with our own Nuneaton repairs workshop.
Buying Fafrees online?
As with a car, ask where you can take your ride if it needs a repair.
Be cautious if a seller can’t give you a local workshop address, especially if they ship from overseas or dropship.
Check with the brand that the seller is authorised and ask who handles warranty repairs.
Found the same product for less at a genuine UK-registered, VAT-registered retailer? Send us the listing and we'll check if we can match their price.
Send us the competitor's product link before ordering. We'll check the exact model, stock, total delivered price, UK company registration and valid UK VAT registration. All matches are subject to verification.
TrailSurge is a UK company and VAT registered too: Company No. 16935369 · VAT No. 521226239.
Monthly financeRates at checkoutHigh AcceptancePayment options and eligibility are subject to approval and confirmed at checkout.
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Trail Surge Ltd · Unit 62, Centenary Business Centre, Nuneaton, CV11 6RY
Options and charges are shown at checkout. Remote areas may take longer.
14 days to cancel after delivery. Up to 30 days for unused, unopened items.
Policy conditions and return costs may apply. Your statutory rights are unaffected.
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1 year of cover UK support
Worth £159 Included
Frame, forks, motor, controller, battery, charger and factory-fitted electrical and mechanical parts.
Normal wear, accidental damage, misuse and unauthorised modifications are generally excluded.
Contact our UK team with your order number and a few photos.
Manufacturer warranty period · 12 Months
Separate manufacturer terms apply. Warranty periods are not added together.
From our Nuneaton showroom
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The Fafrees F28 Pro 2025 Step-Through Electric Bike combines larger 27.5×2.1-inch Kenda tyres with a 36V 16Ah removable battery and 100mm front suspension for comfortable everyday riding.
With a 250W continuous rear hub motor and Shimano 7-speed gearing, the F28 Pro 2025 is a versatile step-through e-bike for commuting, leisure rides and longer urban journeys.
UK road-use note: Manufacturer-listed configuration uses a 250W continuous motor and a 25 km/h assistance limit. UK EAPC eligibility depends on the exact supplied configuration meeting current UK requirements.
Range and performance figures are manufacturer estimates. Actual results vary with rider weight, terrain, weather, tyre pressure, load and assistance level.
| Collection | Electric Bikes |
|---|---|
| Brand | Fafrees |
| Motor Power | 504W |
| Battery | 36V 16AH |
| Top Speed | 15.5 MPH |
| Max Range | 47 MILES |
| Charging Time | Approx. 9 hours |
| Shock Absorbers | 100 mm front suspension with lockout |
| Wheel Size | 27.5 × 2.1" tyres |
| Brakes | Mechanical disc brakes |
| Gears | Shimano 7-speed |
| Bike Weight | 28.6 KG |
Check rider measurements and sizing before you order.
Fit guidance: Step-through city frame with an adjustable upright riding position.
Sizes are a guide. Rider proportions, footwear and setup can affect fit.
The combination of a low-step frame and 27.5 × 2.1-inch tyres gives riders easy mounting without losing the smooth rolling and stability associated with larger wheels. The 2025 model is also rated to a 150 kg load.
A 100mm travel front suspension fork provides significantly more travel than the older F28 Pro, helping smooth potholes, kerbs and rough cycle routes.v
The 2025 version uses a 36V 16Ah / 576Wh removable battery, with FAFREES quoting approximately 60–75 km of range. It provides useful capacity for commuting and longer recreational rides.
1 x Fafrees F28 Pro 2025 Electric Bike
1 x Front & Rear Fender Set
FREE
1 x Charger
2 x Keys
1 x Tool Kit
1 x User Manual
Watch the assembly guide below before first setup.
We stock a range of spare parts in the UK and can source additional components for this model. Contact our team to check prices, compatibility and availability.
Proud to serve NHS staff and fire and rescue workers, and to support local police with e-bikes.
