Comfort-Focused Front End
The bike combines an 80mm lockable suspension fork with a Selle Royal saddle, helping reduce vibration and rider fatigue during longer everyday rides.
£44.99
TRAILSURGE
COMBINED CUSTOMER REVIEWS
OVERALL RATING ACROSS FOUR PLATFORMS
4.8/5
1909 customer reviews
Combined review snapshot
REVIEWS FROM
This is one combined summary, not the individual rating of any one platform.
RATING BREAKDOWN
NUMBER OF REVIEWS
78% of reviews are 5-starBased on the combined review counts above
Certified
Fafrees F28 Pro Electric Bike
SKU: FAF-F28PRO-14.5AH-GUNMETAL-GREY
Motor
480W
Battery
36V 14.5AH
Speed
15.5 MPH
Range
40 MILES
£749.00
In stock
Klarna£249.67 ×3
Clearpay£187.25 ×4
PayPal£249.67 ×3
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Trail Surge Ltd · Unit 62, Centenary Business Centre, Nuneaton, CV11 6RY
BUYER ALERT
Beware of fake “official” websites
Shopping for an electric bike from Fafrees? Some websites look official without being run by the brand. Before ordering, check the retailer behind the website.
TWO THINGS WORTH CHECKING
01 Real UK premises
Do they have a shop or showroom you can actually verify or visit?
02 Repairs & support
Can they service or repair your e-bike if something goes wrong?
With TrailSurge, you can check both.
We have a real Nuneaton showroom and repair workshop, with UK-based servicing, repairs and 12-month warranty support. We're here for you after delivery, too.
Visit us: CV11 6RY · Mon–Fri, 10am–4pmTrail Surge Ltd · Company No. 16935369 · VAT No. 521226239
TRAILSURGE PRICE MATCH
Found it cheaper elsewhere?
Found the same product for less at a genuine UK-registered, VAT-registered retailer? Send us the listing and we'll check if we can match their price.
How our price match works
Send the competitor's product link before ordering. We'll check the exact model, stock, total delivered price, UK company registration and valid UK VAT registration. All matches are subject to verification.
✓ Identical model, variant and specification
✓ UK-registered company with a valid UK VAT number
✓ In stock, with a lower total price including delivery
✓ Request a match before placing your order
TrailSurge is UK registered and VAT registered: Company No. 16935369 · VAT No. 521226239.
Complete your ride
Choose your delivery setup
Free Delivery
Get it 3–5 working days
Fulfilled from our Birmingham warehouse
Rated Excellent on Trustpilot
Home Delivery Standard & next-day options
Standard delivery
Usually 3–5 working days
Tracked delivery to your door.
Next-day delivery
Selected in-stock items
Select at checkout if available for your order.
Trusted delivery partners
Options and charges shown at checkout. Remote areas may take longer.
Click & Collect Choose your collection date
TrailSurge Nuneaton · Unit 62
Centenary Business Centre, Nuneaton, CV11 6RY
Monday–Friday · 10am–4pm
Preferred collection date
Available from — · 7 working days ahead
Select Pickup · TrailSurge Nuneaton at checkout. We'll confirm when your order is ready; dates are requested, not guaranteed.
Returns & Cancellations 14-day cancellation · 30-day unopened returns
Change of mind
Within 14 days of delivery
Unused, unopened items
Up to 30 days
Policy conditions and return costs may apply. Your statutory rights are unaffected.
Read returns policy
Road use notice:
This bike is over 250W and is for private land/off-road use only. Need a UK road-compliant option?
View road legal e-bikes
.
TrailSurge Warranty+
1 yearin-house warranty
UK-based warranty and after-sales support
£159 warranty value
Included at no extra cost
Key components + direct UK support
Manufacturer warranty included · 12 Months
What’s covered
Frame & forks · Motor & controller · Battery & charger · Factory-fitted electrics & mechanical parts
Here when you need us
Fault assessment, warranty guidance and help arranging eligible repairs or replacement parts.
Need to make a claim?
Contact our UK team with your order number and a few photos.
View warranty detailsHide warranty details
Cover & exclusions
What’s covered
Frame & forks · Motor & controller · Battery & charger · Factory-fitted electrics & mechanical parts
Cover & exclusions
Commercial warranties generally exclude normal wear, accidental damage, misuse and unauthorised modifications. This does not affect your statutory rights.
Need to make a claim?
Contact TrailSurge with your order number, a description of the fault and clear photos or a video. Our team will assess the issue and explain the next steps.
Fafrees Manufacturer warranty
Manufacturer warranty period
12 Months
Manufacturer cover
Coverage depends on the brand and model. Contact us for the manufacturer terms for this product.
Separate manufacturer terms apply. Warranty periods are not added together.
See exactly what’s covered Hide warranty details
What’s covered
Frame & forks · Motor & controller · Battery & charger · Factory-fitted electrics & mechanical parts
Here when you need us
Fault assessment, warranty guidance and help arranging eligible repairs or replacement parts.
Need to make a claim?
Contact our UK team with your order number and a few photos.
Cover & exclusions
What’s covered
Frame & forks · Motor & controller · Battery & charger · Factory-fitted electrics & mechanical parts
Cover & exclusions
Commercial warranties generally exclude normal wear, accidental damage, misuse and unauthorised modifications. This does not affect your statutory rights.
Need to make a claim?
Contact TrailSurge with your order number, a description of the fault and clear photos or a video. Our team will assess the issue and explain the next steps.
Fafrees Manufacturer warranty
Manufacturer warranty period
12 Months
Manufacturer cover
Coverage depends on the brand and model. Contact us for the manufacturer terms for this product.
Separate manufacturer terms apply. Warranty periods are not added together.
Description
-
250W rear hub motor | 36V 14.5Ah battery | 27.5-inch wheels | Step-through frame | Shimano 7-speed
The Fafrees F28 Pro Step-Through Electric Bike is a 27.5-inch commuter e-bike with a low-access frame, 36V 14.5Ah removable battery and 250W continuous rear hub motor.
Its larger wheels, front suspension and Shimano 7-speed gearing create a smooth, practical setup for daily commuting, urban riding and comfortable leisure journeys.
Fafrees F28 Pro Electric Bike Features
- 250W rear hub motor
- 36V 14.5Ah battery
- 27.5-inch wheels
- Step-through frame
- Shimano 7-speed
F28 Pro Step-Through Electric Bike Specifications
- Motor: 36V 250W sustained / 480W peak rear hub motor, 45 Nm
- Battery: 36V 14.5Ah removable lithium-ion, 522Wh
- Top speed: 25 km/h
- Range: Approx. 55–65 km
- Brakes: Mechanical disc brakes
- Gears: Shimano 7-speed
- Tyres: 27.5 × 1.75 in
- Suspension: 80 mm front suspension with lockout
- Bike weight: 24.7 kg
- Maximum load: 120 kg
- Recommended rider height: 155–198 cm
- Charging time: Approx. 7 hours
UK road-use note: Manufacturer-listed configuration uses a 250W continuous motor and a 25 km/h assistance limit. UK EAPC eligibility depends on the exact supplied configuration meeting current UK requirements.
Range and performance figures are manufacturer estimates. Actual results vary with rider weight, terrain, weather, tyre pressure, load and assistance level.
Specifications
| Collection | Electric Bikes |
|---|---|
| Brand | Fafrees |
| Motor Power | 480W |
| Battery | 36V 14.5AH |
| Top Speed | 15.5 MPH |
| Max Range | 40 MILES |
| Charging Time | Approx. 7 hours |
| Shock Absorbers | 80 mm front suspension with lockout |
| Wheel Size | 27.5 × 1.75" tyres |
| Brakes | Mechanical disc brakes |
| Gears | Shimano 7-speed |
| Bike Weight | 24.7 KG |
Size & Rider Fit
Check rider measurements and sizing before you order.
Recommended rider height
155–198 cm
Maximum load
120 kg
More measurements & dimensions
- Seat height
- 78–100 cm
- Standover height
- 50 cm
- Handlebar height
- 110–116 cm
- Deck size
- Not applicable — bicycle frame
Fit guidance: Step-through city frame with an adjustable upright riding position.
Sizes are a guide. Rider proportions, footwear and setup can affect fit.
Adjustable Riding Position
An adjustable handlebar stem allows the rider to alter the cockpit position between a more upright, comfort-oriented stance and a slightly sportier riding posture.
27.5-Inch City Wheels
The F28 Pro's large 27.5-inch wheels and slim city tyres roll efficiently and maintain momentum well, making the bike particularly suited to commuting and longer paved-road journeys.
What’s Included in the Box?
1 x Fafrees F28 Pro Electric Bike
1 x Front & Rear Fender Set
FREE
1 x Charger
2 x Keys
1 x Tool Kit
1 x User Manual
Assembly Information
Assembly Video
Watch the assembly guide below before first setup.
Frequently Asked Questions
More than an online store.
Visit Our Nuneaton Showroom
Explore e-bikes, electric scooters and electric dirt bikes in person. Get expert advice and find your perfect ride.
Real People. Real Support.
Have a question before ordering or need help afterwards? Our UK-based team is here to help with product advice, orders, parts and warranty enquiries.
Expert Repairs & Servicing
Keep your ride performing at its best. Our Nuneaton workshop offers servicing, diagnostics and repairs for bicycles, e-bikes and electric scooters.
Fafrees F28 Pro Electric Bike
£749.00
