£149.99
TRAILSURGE
COMBINED CUSTOMER REVIEWS
OVERALL RATING ACROSS FOUR PLATFORMS
4.8/5
1909 customer reviews
Combined review snapshot
REVIEWS FROM
This is one combined summary, not the individual rating of any one platform.
RATING BREAKDOWN
NUMBER OF REVIEWS
78% of reviews are 5-starBased on the combined review counts above
Certified
Isinwheel Dremax Commuter E-Bike 720Wh
SKU: TS-10011-HIGHSTEP-BL
Motor
250W
Battery
48V 15AH
Speed
15.5 MPH
Range
93 MILES
£1,399.00
£1,319.99
In stock
Klarna£440.00 ×3
Clearpay£330.00 ×4
PayPal£440.00 ×3
Monthly finance
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Trail Surge Ltd · Unit 62, Centenary Business Centre, Nuneaton, CV11 6RY
BUYER ALERT
Beware of fake “official” websites
Shopping for an electric bike from Isinwheel? Some websites look official without being run by the brand. Before ordering, check the retailer behind the website.
TWO THINGS WORTH CHECKING
01 Real UK premises
Do they have a shop or showroom you can actually verify or visit?
02 Repairs & support
Can they service or repair your e-bike if something goes wrong?
With TrailSurge, you can check both.
We have a real Nuneaton showroom and repair workshop, with UK-based servicing, repairs and 12-month warranty support. We're here for you after delivery, too.
Visit us: CV11 6RY · Mon–Fri, 10am–4pmTrail Surge Ltd · Company No. 16935369 · VAT No. 521226239
TRAILSURGE PRICE MATCH
Found it cheaper elsewhere?
Found the same product for less at a genuine UK-registered, VAT-registered retailer? Send us the listing and we'll check if we can match their price.
How our price match works
Send the competitor's product link before ordering. We'll check the exact model, stock, total delivered price, UK company registration and valid UK VAT registration. All matches are subject to verification.
✓ Identical model, variant and specification
✓ UK-registered company with a valid UK VAT number
✓ In stock, with a lower total price including delivery
✓ Request a match before placing your order
TrailSurge is UK registered and VAT registered: Company No. 16935369 · VAT No. 521226239.
Complete your ride
Choose your delivery setup
Free Delivery
Get it 3–5 working days
Fulfilled from our Birmingham warehouse
Rated Excellent on Trustpilot
Home Delivery Standard & next-day options
Standard delivery
Usually 3–5 working days
Tracked delivery to your door.
Next-day delivery
Selected in-stock items
Select at checkout if available for your order.
Trusted delivery partners
Options and charges shown at checkout. Remote areas may take longer.
Click & Collect Choose your collection date
TrailSurge Nuneaton · Unit 62
Centenary Business Centre, Nuneaton, CV11 6RY
Monday–Friday · 10am–4pm
Preferred collection date
Available from — · 7 working days ahead
Select Pickup · TrailSurge Nuneaton at checkout. We'll confirm when your order is ready; dates are requested, not guaranteed.
Returns & Cancellations 14-day cancellation · 30-day unopened returns
Change of mind
Within 14 days of delivery
Unused, unopened items
Up to 30 days
Policy conditions and return costs may apply. Your statutory rights are unaffected.
Read returns policy
TrailSurge Warranty+
1 yearin-house warranty
UK-based warranty and after-sales support
£159 warranty value
Included at no extra cost
Key components + direct UK support
Manufacturer warranty included · 12 Months
What’s covered
Frame & forks · Motor & controller · Battery & charger · Factory-fitted electrics & mechanical parts
Here when you need us
Fault assessment, warranty guidance and help arranging eligible repairs or replacement parts.
Need to make a claim?
Contact our UK team with your order number and a few photos.
View warranty detailsHide warranty details
Cover & exclusions
What’s covered
Frame & forks · Motor & controller · Battery & charger · Factory-fitted electrics & mechanical parts
Cover & exclusions
Commercial warranties generally exclude normal wear, accidental damage, misuse and unauthorised modifications. This does not affect your statutory rights.
Need to make a claim?
Contact TrailSurge with your order number, a description of the fault and clear photos or a video. Our team will assess the issue and explain the next steps.
Isinwheel Manufacturer warranty
Manufacturer warranty period
12 Months
Manufacturer cover
Coverage depends on the brand and model. Contact us for the manufacturer terms for this product.
Separate manufacturer terms apply. Warranty periods are not added together.
See exactly what’s covered Hide warranty details
What’s covered
Frame & forks · Motor & controller · Battery & charger · Factory-fitted electrics & mechanical parts
Here when you need us
Fault assessment, warranty guidance and help arranging eligible repairs or replacement parts.
Need to make a claim?
Contact our UK team with your order number and a few photos.
Cover & exclusions
What’s covered
Frame & forks · Motor & controller · Battery & charger · Factory-fitted electrics & mechanical parts
Cover & exclusions
Commercial warranties generally exclude normal wear, accidental damage, misuse and unauthorised modifications. This does not affect your statutory rights.
Need to make a claim?
Contact TrailSurge with your order number, a description of the fault and clear photos or a video. Our team will assess the issue and explain the next steps.
Isinwheel Manufacturer warranty
Manufacturer warranty period
12 Months
Manufacturer cover
Coverage depends on the brand and model. Contact us for the manufacturer terms for this product.
Separate manufacturer terms apply. Warranty periods are not added together.
Description
-
250W rated / 750W peak motor | 720Wh Samsung battery | Up to 93 miles claimed range | High-step and step-through frames
A long-range commuter e-bike with a 720Wh Samsung battery, hydraulic suspension and 250W rated pedal-assist configuration.
Key features
- 250W rated / 750W peak motor
- 720Wh Samsung battery
- Up to 93 miles claimed range
- High-step and step-through frames
Specifications
- Motor: 250W rated / 750W peak
- Battery: 720Wh Samsung battery
- Range: Up to 93 mi
- Max load: 150 kg (330 lb)
- Product weight: 29.5 kg (65 lb)
- Brakes: Front & rear disc brakes
- Suspension: Hydraulic suspension
- Bike type: Commuter E-Bike
UK use: Manufacturer states the supplied EAPC configuration uses 250W rated pedal assistance with assistance cutting at 15.5 mph; no throttle-only propulsion.
This model is focused on regular, comfortable cycling. It suits riders looking for a familiar pedalling experience with electric assistance, whether for local trips, leisure riding or longer journeys on suitable routes.
Shimano 8-speed gearing gives riders a choice of pedalling cadence as gradients and conditions change. In addition, the 27.5 x 2.4" tyres contribute to the ride feel and contact with the ground and front & rear disc brakes are fitted for controlled braking. The distance achievable between charges depends on terrain, assistance level, rider load and temperature.
Specifications
| Collection | Electric Bikes |
|---|---|
| Brand | Isinwheel |
| Motor Power | 250W |
| Battery | 48V 15AH |
| Top Speed | 15.5 MPH |
| Max Range | 93 MILES |
| Charging Time | 6-7 Hours |
| Shock Absorbers | Hydraulic suspension |
| Wheel Size | 27.5 x 2.4" tyres |
| Brakes | Front & rear disc brakes |
| Gears | Shimano 8-speed |
| Bike Weight | 29.5 KG |
Size & Rider Fit
Check rider measurements and sizing before you order.
Recommended rider height
5'4"–6'6" (163–198 cm)
Recommended rider age
16+
Maximum load
150 kg
More measurements & dimensions
- Standover height
- 62.6 cm (24.7")
- Deck size
- Not applicable — bicycle frame
Fit guidance: Best suited to riders 5'4"–6'6"; adjust the saddle and handlebar before riding.
Sizes are a guide. Rider proportions, footwear and setup can affect fit.
What’s Included in the Box?
1 x Isinwheel Dremax Commuter E-Bike 720Wh
1 x Charger
2 x Keys
1 x Tool Kit
1 x User Manual
Frequently Asked Questions
More than an online store.
Visit Our Nuneaton Showroom
Explore e-bikes, electric scooters and electric dirt bikes in person. Get expert advice and find your perfect ride.
Real People. Real Support.
Have a question before ordering or need help afterwards? Our UK-based team is here to help with product advice, orders, parts and warranty enquiries.
Expert Repairs & Servicing
Keep your ride performing at its best. Our Nuneaton workshop offers servicing, diagnostics and repairs for bicycles, e-bikes and electric scooters.
Isinwheel Dremax Commuter E-Bike 720Wh
£1,319.99
