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Trail Surge Ltd · Unit 62, Centenary Business Centre, Nuneaton, CV11 6RY
Shopping for an electric bike from Ridstar? Some websites look official without being run by the brand. Before ordering, check the retailer behind the website.
Do they have a shop or showroom you can actually verify or visit?
Can they service or repair your e-bike if something goes wrong?
We have a real Nuneaton showroom and repair workshop, with UK-based servicing, repairs and 12-month warranty support. We're here for you after delivery, too.
Visit us: CV11 6RY · Mon–Fri, 10am–4pmTrail Surge Ltd · Company No. 16935369 · VAT No. 521226239
Found the same product for less at a genuine UK-registered, VAT-registered retailer? Send us the listing and we'll check if we can match their price.
Send the competitor's product link before ordering. We'll check the exact model, stock, total delivered price, UK company registration and valid UK VAT registration. All matches are subject to verification.
TrailSurge is UK registered and VAT registered: Company No. 16935369 · VAT No. 521226239.
Rated Excellent on Trustpilot
Tracked delivery to your door.
Select at checkout if available for your order.
Options and charges shown at checkout. Remote areas may take longer.
Select Pickup · TrailSurge Nuneaton at checkout. We'll confirm when your order is ready; dates are requested, not guaranteed.
Policy conditions and return costs may apply. Your statutory rights are unaffected.
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1 yearin-house warranty
UK-based warranty and after-sales support
Key components + direct UK support
Manufacturer warranty included
Frame & forks · Motor & controller · Battery & charger · Factory-fitted electrics & mechanical parts
Fault assessment, warranty guidance and help arranging eligible repairs or replacement parts.
Contact our UK team with your order number and a few photos.
Frame & forks · Motor & controller · Battery & charger · Factory-fitted electrics & mechanical parts
Commercial warranties generally exclude normal wear, accidental damage, misuse and unauthorised modifications. This does not affect your statutory rights.
Contact TrailSurge with your order number, a description of the fault and clear photos or a video. Our team will assess the issue and explain the next steps.
12 months for the Ridstar Q20 range, including the motor, battery and charger.
Manufacturing defects in those main electrical components and other original fitted parts accepted under the model warranty.
Separate manufacturer terms apply. Warranty periods are not added together.
Frame & forks · Motor & controller · Battery & charger · Factory-fitted electrics & mechanical parts
Fault assessment, warranty guidance and help arranging eligible repairs or replacement parts.
Contact our UK team with your order number and a few photos.
Frame & forks · Motor & controller · Battery & charger · Factory-fitted electrics & mechanical parts
Commercial warranties generally exclude normal wear, accidental damage, misuse and unauthorised modifications. This does not affect your statutory rights.
Contact TrailSurge with your order number, a description of the fault and clear photos or a video. Our team will assess the issue and explain the next steps.
12 months for the Ridstar Q20 range, including the motor, battery and charger.
Manufacturing defects in those main electrical components and other original fitted parts accepted under the model warranty.
Separate manufacturer terms apply. Warranty periods are not added together.
The Ridstar Q20 range is built for riders who want serious power, bold styling, and all-terrain confidence. With fat tyres, strong motor options, long-range battery choices, full suspension, and a comfortable moped-style frame, the Ridstar Q20 electric bike is ideal for commuting, weekend rides, private-land adventures, and tackling tougher terrain with ease.
Whether you choose the Ridstar Q20 Lite, the standard Ridstar Q20, or the high-performance Ridstar Q20 Pro, each model delivers a powerful riding experience with the stability and comfort you expect from a fat tyre electric bike.
The Ridstar Q20 series is designed for riders who want more than a basic city e-bike. Depending on the model, you can enjoy strong acceleration, confident hill-climbing ability, and smooth pedal assistance across roads, tracks, gravel paths, and uneven ground. The Q20 Pro takes performance even further with a dual motor setup, giving you extra pulling power when riding on challenging terrain.
With responsive pedal assist and throttle-style power delivery where fitted, the Ridstar Q20 makes every ride feel effortless. Higher-spec models allow you to switch between riding modes, helping you balance power, battery efficiency, and control depending on your route.
The Q20 range is built around comfort as well as performance. The wide 20” fat tyres improve grip and stability, while front and rear suspension help absorb bumps from rough roads, towpaths, trails, and uneven surfaces. Shimano 7-speed gearing gives you better control over your pedalling, while strong disc braking systems provide reliable stopping power when you need it most.
Ridstar Q20 electric bikes are available with different battery sizes depending on the model. From the lighter Q20 Lite to the larger-capacity Q20 Pro, each version is designed to give you dependable range for daily riding, commuting, and longer weekend use. Range can vary depending on rider weight, terrain, weather, tyre pressure, assist level, and how much throttle is used.
The Ridstar Q20 range includes practical features such as an LCD display, LED lighting, removable battery design, fat tyres, suspension, and a strong frame layout. These features make it a great choice for riders looking for a powerful adult electric bike that feels stable, comfortable, and practical for regular use.
Not sure which Ridstar Q20 model is right for you? Use the comparison table below to choose between the Q20 Lite, Q20, and Q20 Pro.
Which Ridstar Q20 should you choose?
Choose the Q20 Lite if you want the best value, the Q20 if you want the best all-round balance of power and range, or the Q20 Pro if you want the strongest performance with dual motor power and the biggest battery setup.
Please note: range, speed, and performance can vary depending on rider weight, terrain, weather, tyre pressure, assist level, battery condition, and riding style. High-powered electric bikes may be intended for private land or off-road use only depending on local laws.
TrailSurge supplies a growing range of electric bikes, fat tyre e-bikes, electric scooters, and electric dirt bikes across the UK. We focus on strong customer support, clear product advice, and practical aftercare, helping you choose the right model before you buy.
Watch the video below for a closer look at the Ridstar Q20 riding style, performance, and overall design.
| Collection | Electric Bikes |
|---|---|
| Brand | Ridstar |
| Motor Power | 2000W |
| Battery | 52V 40AH |
| Top Speed | 30 MPH |
| Acceleration Method | Regular Pedalling + Pedal Assist + Throttle Acceleration |
| Max Range | 93 Miles |
| Charging Time | 6+ Hours |
| Shock Absorbers | Front |
| Wheel Size | 20inch x 4.0 Fat Tyre |
| Brakes | Dual Hydraulic Disc Brakes |
| Gears | 7 Speed Shimano Gears |
| Bike Weight | 30KG |
| Max Climb | 20 degrees |
Check rider measurements and sizing before you order.
Fit guidance: Moped-style 20 in fat-tyre frame with a fixed bench seat. Contact us with your height and inside leg for a fit check.
Sizes are a guide. Rider proportions, footwear and setup can affect fit.
The Ridstar Q20 Pro is equipped with heavy-duty dual suspension that reduces impact from bumps, potholes, and uneven terrain. Whether you’re riding through busy city streets or tackling country roads, the advanced shock absorption ensures maximum stability, comfort, and control on every journey.
The Ridstar Q20 Pro is fitted with premium 20-inch fat tyres designed to handle a wide range of surfaces with ease. Their extra-wide profile offers excellent traction and stability, whether you’re riding on city roads, gravel paths, wet conditions, or off-road trails. The fat tyres not only improve control and balance but also enhance comfort by reducing vibrations, giving you a smooth and confident ride no matter where your journey takes you.
Take your ride to the next level with the Ridstar Q20 Pro’s unlockable speed feature. While it’s factory-limited for road compliance, riders can access a higher top speed for private land use, giving you extra power and performance when you need it most. Perfect for thrill-seekers and open-space riding, this feature makes the bike as versatile as it is powerful.
1 x Ridstar Q20 Pro Electric Bike
1 x Charger
2 x Keys
1 x Tool Kit
1 x User Manual
Watch the assembly guide below before first setup.
Real product photos and videos from our team.
Explore e-bikes, electric scooters and electric dirt bikes in person. Get expert advice and find your perfect ride.
Have a question before ordering or need help afterwards? Our UK-based team is here to help with product advice, orders, parts and warranty enquiries.
Keep your ride performing at its best. Our Nuneaton workshop offers servicing, diagnostics and repairs for bicycles, e-bikes and electric scooters.
